Features
Everything an AI support agent needs to be trusted with real customers
Feedot agents are configured around your documentation, your rules and your escalation policy — not around a generic chatbot script.
Core capabilities
Included on every plan.
Grounded knowledge base
Every answer is built from your uploaded sources and cites the article it came from. When the sources don't cover a question, the agent says so instead of guessing.
Website, messengers and email
A single agent serves your site widget, Telegram, WhatsApp and your support mailbox, keeping one conversation history per customer.
Human handover with context
Escalated threads arrive with the full transcript, a two-line summary and the customer's detected intent, so your teammate never asks them to repeat themselves.
Tone and policy controls
Pick the voice, forbid specific claims, cap what the agent may offer, and define the exact phrases that trigger a transfer to a person.
50+ languages
Language is detected per message. A customer can switch mid-conversation and the agent follows without losing the thread.
Resolution analytics
See deflection rate, response time, escalation reasons and the questions your documentation keeps failing to answer.
Actions and integrations
Connect order lookup, subscription status or CRM records so the agent answers with live data rather than generic instructions.
Access and audit
Role-based access for your team, per-conversation logs and configurable retention for everything the agent stores.
What your team stops doing
The point isn't replacing support staff — it's removing the queue of questions that never needed a person.