About us
Feedot, Inc. — a customer-support software company in Washington, DC
We build AI agents that give customers a correct answer within seconds, at any hour, in their own language — and know when to step aside for a human.
Our mission
Most support queues are filled with questions that already have a documented answer. People wait hours for it anyway, and support teams burn their day repeating themselves. Feedot exists to close that gap: our agents read the material a company has already written and turn it into instant, accurate replies across every channel customers actually use.
We are deliberate about the limits. An agent that invents a refund policy costs more than it saves, so ours answer only from approved sources, admit uncertainty, and hand over sensitive conversations with the full context attached. Companies keep control of the tone, the rules and the record of every answer given on their behalf.
What we stand for
Accuracy over eloquence
A short sourced answer beats a confident paragraph. Our agents cite where the answer came from.
People stay in the loop
Escalation is a first-class feature, not a failure state. Humans handle what humans should.
Transparent by design
Every conversation is logged and reviewable. Teams can see exactly what was said and why.
Company details
- Legal name
- Feedot, Inc.
- Headquarters
- Washington, DC, United States
- Industry
- Customer-support software / AI agents (B2B SaaS)
- Contact
- support@feedot.tech · @feedottech on X