AI support agents that answer your customers in seconds
Feedot builds customer-support agents trained on your own documentation. They work around the clock on your website, in Telegram and WhatsApp and over email — and pass anything delicate to your team with the full conversation history.
Questions first? support@feedot.tech
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Illustrative conversation. Escalation rules are configured per account.
~4 sec
typical first reply
70%
routine tickets closed without a human
50+
languages handled natively
24/7
coverage, weekends included
What we do
Support that scales without adding headcount
Feedot, Inc. is a software company in Washington, DC. We build and operate AI agents that handle repetitive customer questions so support teams can spend their hours on the conversations that actually need a person.
Trained on what you already wrote
Drop in your help center, product pages, price lists and policies. The agent answers from those sources instead of improvising.
One agent, every inbox
The same knowledge powers your website widget, Telegram, WhatsApp and support email, so answers never contradict each other.
Clean handover to people
Sensitive, angry or unusual conversations move to a human with the full transcript and a short summary attached.
Multilingual by default
Customers write in their own language and get an answer in it — no separate agent or translation workflow required.
Live in about a day
Upload sources, set tone and rules, paste one snippet on your site. Most teams go live the same working day.
Guardrails you control
Topic limits, refund and pricing rules, escalation triggers and a full audit log of every answer the agent gave.
Setup
Three steps from documents to a working agent
No engineering project, no migration of your help desk.
- 01
Upload your sources
Help center articles, PDFs, product and pricing pages, refund and shipping policies. A crawler can pull them straight from your site.
- 02
Set tone and rules
Choose how formal the agent sounds, what it must never promise, and exactly when a conversation goes to a human.
- 03
Paste one snippet
Add the widget line to your site and connect the messaging channels you use. The agent starts answering immediately.
Who it's for
Built for teams drowning in the same twenty questions
E-commerce and retail
Order status, shipping windows, returns and size questions answered instantly, at peak season volumes.
SaaS and digital products
Onboarding help, plan comparisons, billing questions and first-line troubleshooting, in every timezone you sell into.
Hospitality and services
Availability, booking changes and pre-arrival questions handled in the guest's own language.
Marketplaces and platforms
Two-sided support for buyers and sellers, with separate rules and escalation paths for each side.
See your own agent answering, in 20 minutes
We load a slice of your documentation before the call and demo on your real content.